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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jenn C

November 15, 2023

5  out of  5 rating by Jenn C
"Wanted to leave a glowing review for a fellow State Farm "friend". I work at an agency in Texas, and have recently dealt with Kelly G working on providing her some documents for a client who is transferring from TX to TN. Kelly is the sweetest and I have a feeling she takes great care of their clients in that office. She is a pleasure to deal with and I just wanted to make her day and share that. Thanks for being so easy to work with Kelly."
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Stephanie Higbee

November 9, 2023

5  out of  5 rating by Stephanie Higbee
"When we added a third car to our household we expected for our rates to increase with our previous insurance but not by $300. My husband decided to shop around and wandered into Chad’s office. Chad was able to give us a great rate and worked to get us every possible discount we were eligible for as well as help us bundle our renters insurance into our policy. Whenever we’ve gotten a new car or switched residences Chad and his team have always made the process seamless. Additionally whenever we call with questions Chad and his team have been helpful, honest, and sincere. If you’re shopping around for a new insurance provider, I highly recommend you give Chad and his team a call!"
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CA Devo

October 4, 2023

5  out of  5 rating by CA Devo
"In the 47 years I have been a State Farm customer, 20 of those years Chad Hawkins has been my agent. He has proven to be very knowledgeable, efficient, personable and friendly. He has always been there when I had a need regarding any of the insurance policies I have with him. In my opinion, he is an EXEMPLARY agent! Chad’s office staff is ‘top-notch’ as well. They are also very efficient, conscientious, and courteous in the way they have addressed any questions, inquiries, etc. that I have ever had. They are very upbeat…you can tell they enjoy their jobs. Overall, the customer service in Chad Hawkins State Farm office is ‘World-Class,’ and I would recommend it highly!"
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Khalat Yousif

September 19, 2022

5  out of  5 rating by Khalat Yousif
"Best agent great service"
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Aaron Peters

September 1, 2022

5  out of  5 rating by Aaron Peters
"We have been a VERY satisfied client of Chad’s for almost 20 years now!! (Hard to think that it’s been that long). Chad has ALWAYS been PROACTIVE in letting us know where we are from home owners coverages to ALL of our automobile coverages (multiple cars, multiple motorcycles Even a “Duece and half”!!) we have moved 3 times and even rented once and Chad and his staff have always answered the phone and returned phone calls and e-mails promptly! Every couple years, someone will call and ask if we’ve “shopped out rates” because “they are confident they can save us money”…just a short note, yes, they might have been able to save me $30/mo. BUT they have never been able to match, the SERVICE. JUST HAVE HAD AN INCREDIBLE EXPERIENCE!!"
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Tanya Walton

July 15, 2022

5  out of  5 rating by Tanya Walton
"I've been with state farm for a few years now. My experience with them has always been pleasant. They're very affordable, helpful and friendly. I plan on being with Chad's office for many years to come. My son recently switched to state farm (Chad's office) and now he's saving 100 dollars monthly!!!"
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Jennifer Quick

April 8, 2022

5  out of  5 rating by Jennifer Quick
"Chad was not only very knowledgeable, but listened to what I needed insurance wise."
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Cheri Sanders

October 20, 2020

5  out of  5 rating by Cheri Sanders
"Chad is always helpful and available."
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October 6, 2020

5  out of  5 rating by Virginia
"Always responsive to my questions"
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Amanda Laird

May 29, 2020

5  out of  5 rating by Amanda Laird
"Great response time, knowledgeable, friendly, and reasonable rates. Everything you want in a provider! Thanks Chad and Brandy! :)"
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Andy Colley

October 10, 2019

5  out of  5 rating by Andy Colley
"Very nice staff and has been able to take care of me on each and every issue every time I contact them. I recommend."
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Nlib Facility

January 18, 2019

5  out of  5 rating by Nlib Facility
"Chad and his team are great people and I love working with them!"
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Paul Grassmann

December 11, 2018

5  out of  5 rating by Paul Grassmann
"I have been a customer of State Farm for about 15 years and have really enjoyed working with Chad and Brandy. They both do great work to ensure everything is done right and you have the coverage you need."
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Kyle Everson

October 19, 2018

5  out of  5 rating by Kyle Everson
"Great knowledgeable staff and prompt service!"
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October 5, 2018

5  out of  5 rating by TOMMY SIMS
"Brandy has "always" been professional and very helpful with our needs. She goes beyond what someone would normally do for their customers needs! Always great experience and professionalism!!!"
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Jonathon Suggs

August 22, 2018

5  out of  5 rating by Jonathon Suggs
"Amazing customer service!"
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April Smith

June 13, 2018

5  out of  5 rating by April Smith
"I've been with State Farm for about 6 or 7 years now and by far, this office has the best group of people working there! I even moved my home owners insurance with State Farm as well as had several vehicles financed with them. I've had the pleasure of working with Chad and Brandy and they both are very helpful with making sure I have the best rates and have helped me plan for the future in meeting my financial goals. I tell everyone about this office in particular and how pleasant they are to do business with! They're way more than just an insurance company!!"
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Jae-Jin Park

March 7, 2018

5  out of  5 rating by Jae-Jin Park
"I've been a State Farm customer for a while and Chad Hawkins office is by far the best. Especially Brandy O'Neal. She always takes care of my need. If I am not sure about something, she will explain it in detail. I wish all the business are like this office..."
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Clinton John

August 2, 2017

5  out of  5 rating by Clinton John
"Brandy O'Neal at the Chad Hawkins State Farm office is a dream to work with! She replies immediately whether it be via email or call and always with a friendly personality. If you need an insurance agent who really looks out for you call Brandy!!!"
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corey canaday

February 26, 2015

5  out of  5 rating by corey canaday
"I have been a customer of State Farm since I was able to drive, which was over ten years ago. I have never, not once, had a bad experience with Chad Hawkins or any employees at his location. Their prices are always fair, but the customer service is bar none. I know what I am paying for. I have never written a review in my life, but this is one I am happy to write! One thing that I appreciate is not having my agent try to sell me something. There's a difference in telling a customer a service that one provides, as to simply trying to sell them something. I can not rave enough about Trent. Not only have I come to trust him, but he has gone above and beyond more than once to help me. For me, customer service is something that I am very familiar with, and these guys (and gals) excel at it. It truly is a joy to write this review, in hopes that it may appease some of your concerns. I have found it, to be rare to find employees, and over all, a company with integrity. This company has plenty of it! Thanks Chad and Trent!"
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Andrew Mitchell

December 10, 2014

5  out of  5 rating by Andrew Mitchell
"I've been a customer for over 5 years, and have nothing but good things to say about Chad and his staff. They have provided great consultative service, and give me the peace of mind to know that I am covered no matter what happens in life. I highly recommend Chad Hawkins State Farm!"
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Richie Perdomo-Velez

December 26, 2013

5  out of  5 rating by Richie Perdomo-Velez
"I have been a customer of Chad Hawkin's State Farm Office since June of 2010. At 32 years of age I have had a few different policies with a few other companies and I can honestly say none of them actually worked for me, the customer. From day one he and his staff have been very helpful and welcoming. When you walk in their office you feel like you are going to visit a friend. Chad and his staff are very good about checking in with me to do a periodic review of my policy just to ensure that I am still receiving the coverage that I need and it seems like each time they do I save more money. I have never had an insurance agent do that before. I purchased my 2nd new vehicle in September of 2013 and when I called to change my coverage over to the new car, Chad's agent Grace informed me that State Farm also offers financing. I was unaware of this. With just 15 minutes of my time she informed me that State Farm offered a lower payment and lower interest rate than what I had just financed through another bank. That is the type of service I am talking about. Chad's office saved me money when they didn't have to. I recently informed Chad that I would be relocating to Phoenix AZ and that I would need to transfer my policy to another State Farm Agent. Chad took it upon himself to research the agents in the area and gave me a few suggestions. I told him I wanted my new agent to be "Chad Hawkins Good". After a good chuckle he refined his search and recommended an agent for me. There are a lot of insurance agents out there that offer various services. But if you want an agent that is going to work for you and treat you as a person and not just another policy number, then you need not look any further than Chad Hawkins and his staff."